Return Policy – IMEL
At IMEL, we are committed to delivering high-quality products and ensuring customer satisfaction. Below is our return and exchange policy for eligible cases.
✅ Returns for Damaged or Defective Items
- If your order arrives with a defect or damage, please contact us within 30 days of receiving the item.
- Submit clear photos of the product along with your request, and we will review the issue to provide an appropriate solution.
✅ Shipping Issues & Incorrect Addresses
- If an incorrect shipping address was provided, we will assist you in correcting it and resending the package. Additional shipping fees may apply.
- If your package was not delivered on time, reach out to us for assistance in resolving the issue.
❌ Returns Due to Size Selection or Change of Preference
- We strive to provide the best experience for our customers, so we are unable to accept returns due to incorrect size selection or a change of preference.
- To ensure complete satisfaction, we recommend reviewing the size guide before placing an order to find the perfect fit.
How to Request a Return?
For damaged or defective products, please email us at contact@imel.shop with:
- Your order number
- Clear photos of the issue
- A brief description of the problem
✨ Our goal is to provide you with a great shopping experience! Feel free to reach out if you have any questions or concerns.
